Whilst things in Queensland on the surface are operating now in what we might consider relatively ‘normal’ circumstances, QSMC wants to assure you that as a clinic we are continuing to adhere to our COVID-Safe plan. This involves maintaining a strict level of hygiene and additional infection control measures which we take very seriously. We want our patients to feel confident that we are taking all necessary measures to reduce the risk to patients and all staff during these times.
As a quick summary and reminder of the control measures in place we ask:
In addition to the measures above, our team are also cleaning all surfaces on a regular frequency and all beds are being cleaned between every patient. We thank you for all of your help throughout this time in keeping our clinics safe for all of our patients and the QSMC team.
We are really pleased to notify our Fitness clients of the commencement of Group Training Sessions from Monday 6th July. We know that they will all be eager to get back into the gym and we appreciate how supportive and understanding everyone has been during this time. We are starting with a modified and temporary timetable to be confident we are appropriately managing numbers within the facility. This timetable can be found on the Fitness Timetable on our website.
Like all gyms we have had to make some changes to our timetables, and you will notice not all of the sessions you might have previously attended are available initially. We will endeavour to reintroduce these as soon as we feel it is safe and appropriate to do so. We think we have got the balance right and there should be enough opportunity for everyone to access classes across the week as you get back into your exercise routine.
To enable us to have group training back in our Woolloongabba gym, we need to make all clients aware of the current practices that we need to be adhering to, to allow us to progress to eventually all classes coming back online. We ask for your help in upholding the following COVID Safe requirements.
QSMC remains open to provide Physiotherapy and Exercise Physiology services to our patients. We continue to maintain strict hygiene protocols and physical distancing measures as well as offering Telehealth appointments for anyone unable to attend in person.
As restrictions begin to ease, we want to assure you that QSMC is taking every precaution to maintain your health and safety. We are closely monitoring government recommendations and will continue to implement safe practices on advice from health authorities to minimise the risk to all our patients and staff.
QSMC has carefully reviewed and considered the QLD State Government roadmap to recovery in order to understand how we best transition our group fitness and personal training sessions back into our facility. Upon reviewing the size of our building, maximum number requirements and other services that are provided in the facility, we have decided to take a cautious and measured approach as we reintroduce services back into the gym. Please see below our summarised plan:
We understand that for many of our fitness clients, you are wanting to get back into the gym as soon as possible and we certainly encourage and want to support your involvement in exercise. Due to the nature of the rehabilitation of some of the patients in our Woolloongabba facility we do believe it is best to take additional precautions and delay the introduction of groups participating in fitness until Stage 3.
All our fitness memberships remain on hold, until such a time where we are comfortable incorporating fitness back into the facility. If you are eager to get back into it and need that face to face motivation, try a 1:1 PT session with Tuffy to work on a plan for your exercise regime until classes can resume.
The below is a summary of measures that have been implemented at QSMC clinics and rehabilitation facility. It is not an exhaustive list and QSMC remains flexible to updates in practises to be able to respond to changing circumstances.
All of the below measures are indicated through signage throughout our facilities and are being monitored and enforced by our administration team.
Hygiene, Infection Control & Cleaning
We thank all of our patients for their adherence to the above and in helping us maintain a health and safe environment for everyone.
We will be opening up massage services in May and contacting clients in regards to the appointment times that were booked prior to the restrictions being put in place.
We are also continuing the measures introduced earlier in the month which can be seen below in our earlier update. QSMC is absolutely committed to the health and wellbeing of all of our patients and staff and are taking every measure possible to provide a safe and compliant service to everyone. We are encouraging all clients to consider our Telehealth delivery method as part of their ongoing health care and we are working on continual process improvement to make this the most efficient delivery method for all patients during these challenging times.
If you have any questions please do not hesitate to contact our team on (07) 3891 2000.
At present our clinics are still open and providing our services to patients as we understand it is an essential part of your pain management, rehabilitation and health strategies. We encourage any patient to consider the alternative consultation options below if you are experiencing any symptoms, have recently travelled internationally or are exercising additional due diligence based on your personal circumstances.
To reassure you, we wanted to provide you with information around our internal practices to keep our facilities as clean as possible if you are visiting our clinic for treatment:
During this time, our patients’ wellbeing is of critical importance and we know that the services we provide form a key ingredient to the management and maintenance of your health. With this in mind we want to make sure that we have attempted every opportunity to continue to provide our expertise to you when you need it.
There may come a time when it will be more appropriate to your circumstances to not receive treatment in person and we would like to support you through this process. QSMC has the option to provide you the same expertise via Telehealth facilities such as video conferencing and phone consultations and this is available to all patients who require self-isolation or who prefer to stay at home to avoid possible exposure. Our reception team will gladly assist in arranging a Telehealth consultation for you.
We will continue to monitor the outbreak and follow the guidelines of the World Health Organisation (WHO), the Australian Physiotherapy Association (APA), Exercise and Sports Science Australia (ESSA) and the Australian Government and keep you informed as the circumstances evolve.
We thank you for your patience, understanding and vigilance at this time and we know if we work together we can continue to support you on your treatment journey while keeping all of you and our staff, safe and healthy.
Thank you. QSMC